Shipping Policy

Where we ship

We currently ship to addresses in Canada. Available destinations may change and are confirmed during checkout.

Carrier, services, and rates

Orders are shipped through Canada Post. Depending on the destination and order, checkout may offer Regular Parcel, Expedited Parcel, Xpresspost, or Priority service.

Shipping rates are calculated at checkout using the delivery address, order weight, and selected service. Eligible orders of CA$95 or more receive free shipping when that rate is shown at checkout.

Processing and delivery estimates

Orders are typically processed and handed to Canada Post within four business days. Orders placed on weekends or holidays begin processing on the next business day.

Transit estimates are provided by Canada Post and are not guaranteed by BONK. Weather, remote destinations, carrier disruptions, holidays, and other events outside our control may cause delays. A tracking link is sent when available.

Addresses, failed delivery, and changes

Customers are responsible for providing a complete delivery address. Contact BONK using the seller contact information in our Terms immediately if an address must be changed. We cannot guarantee changes after fulfilment begins.

Additional carrier costs caused by an incorrect address, refused delivery, or an unclaimed package may be deducted from a refund where permitted by law.

Damage, loss, and delivery problems

Inspect your order promptly. Contact BONK using the seller contact information in our Terms within seven days of delivery if an item is damaged, incorrect, opened, or appears unsafe. Include the order number and clear photographs where possible.

If tracking shows a delivery that was not received, contact us promptly so we can investigate with the carrier. This policy does not limit rights or remedies available under applicable law.