Refund Policy

Food and consumable products

Because of food-safety requirements, consumable products are final sale when delivered as ordered and in acceptable condition.

This does not limit your rights if a product is damaged, defective, unsafe, recalled, incorrectly supplied, or not as described, or where applicable law gives you a cancellation or refund right.

Wearable merchandise

You may request a return of eligible wearable merchandise within 30 days after delivery. The item must be unworn, unused, with tags, in its original packaging, and accompanied by proof of purchase.

Contact BONK using the seller contact information in our Terms before returning an item. If accepted, we will provide return instructions and, where applicable, a return shipping label. Unapproved returns may not be accepted.

Damage, defects, and incorrect items

Inspect the order when it arrives and contact us promptly if an item is defective, damaged, opened, unsafe, or incorrect. Include your order number and photographs where possible so we can evaluate the issue and provide an appropriate replacement, refund, or other remedy.

Exceptions

Except where required by law, sale merchandise and gift cards are final sale. We do not accept returns of opened food merely because of preference or change of mind.

Refund timing

We will notify you after reviewing an eligible return or claim. Approved refunds are issued to the original payment method, normally within 10 business days after approval. Your bank or card issuer may require additional processing time.

If an approved refund has not appeared after 15 business days, contact BONK using the seller contact information in our Terms.